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Course
Name:
Reception Techniques
Aim:
This course will provide delegates with the knowledge, skills
& attitudes to effectively meet the needs of both your customers
& the organisation
Content:
Course content includes
Explain
the philosophy of customer contact and its effect on the performance
of the organisation.
Discuss & examine contact situations, looking at verbal &
non-verbal methods of controlling & achieving organisational
goals.
Understand the importance of questioning & listening techniques
in the communication cycle.
Discuss the importance of procedures & record keeping in achieving
good customer care.
Resolve customer queries professionally to the satisfaction of the
customer.
Review & discuss the organisational goal, & the role that
reception, in conjunction with other departments, have in achieving
this.
Discussion of areas reviewed & application within the working
environment
.
Who
will benefit:
This 1-day programme introduces & focuses upon key skills
required by the receptionist in today's customer-focused environment.
Cost: £160
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