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Course
Name:
Negotiation Skills
Aim:
To develop a clear understanding of the negotiation process
and its distinct component parts.
Through practical application of techniques, language and
behaviour, to become better equipped to achieve more favourable
outcomes for both individual and company.
Content:
Course content includes
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The structure of the negotiation process, identifying
5 key phases critical to overall understanding.
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Discussion of the delegates’ experiences and assessment
of the value of various ‘trade items’ from
the other party’s perspective.
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A number of basic role play negotiations will be undertaken
in order to highlight the do’s and don’ts
of the process
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The afternoon session will offer each delegate the opportunity
to both participate in and observe, more complex negotiation
situations.
Who will benefit:
Any staff who interface with customers, either internally
or externally will benefit from this challenging programme.
From Directors, Procurement Officers, Sales Professionals
through to Line Managers, Customer Care and Human Resource
staff, all will discover techniques readily applicable and
beneficial to a better negotiating performance.
Cost:
£160
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