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Course
Name:
Customer Value
Information:
The course content is extremely practical and the
trainer will draw on examples from participating businesses
to illustrate points and make the course come alive.
Customers
who receive excellent or special service will come back again
and again. Great service creates a bond between you and your customers.
But how do you achieve it?
Aim:
To provide tuition and practical guidance
in customer satisfaction which will benefit your business immediately.
Content:
Course
content includes
-
Why are customers important?
-
Concept of customer value
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How do customers react to good and bad services?
-
What makes delighted customers?
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How do you manage customer perception?
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Methods of obtaining feedback
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Looking after the internal customer
-
Dangers of complacency
-
Bottom line benefits of customer care
Duration:
One Day 9.30am – 4.30pm
Cost:
£160.00
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